Neucouple terms of use

1. Agreeing to these terms

These terms are an agreement between you and Neucouple, run by Amol Sarin in India ("Neucouple", "we", "us"). By creating an account or using www.neucouple.com, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Neucouple.

2. Who can join

• You must be 18 or older.
• You must be legally able to enter this agreement, and not barred from using dating services by any law or court order.
• You must not have been convicted of a sexual offence or a violent crime.
• You may have only one account, and it must be about you: your real first name, real age and real photos.

We may ask you to confirm your age or identity, and we may close accounts that do not meet these rules.

3. How Neucouple works

You play short daily puzzles. Your scores and solving style build a picture of how you think, and on Friday Match Night we suggest people nearby who seem to be on your wavelength. If you both like each other, you can play a Sync Round and chat.

Matches are suggestions based on puzzle play and the preferences you set. They are a fun way to meet people, not a scientific or psychological assessment, and we do not promise you will find a match, a date or a relationship.

Neucouple is currently free. If we ever introduce paid features, we will explain the price and terms clearly before you pay.

4. Your account

You sign in with a one-time code sent to your email. Keep access to that email secure, because anyone who can read it can sign in as you. You are responsible for what happens on your account. Tell us at hello@neucouple.com if you think someone else has accessed it.

5. Be respectful: community rules

When using Neucouple you must not:

• Harass, threaten, bully, stalk or intimidate anyone, or send hateful content about religion, caste, gender, sexuality, disability, ethnicity or any other group.
• Send sexual content or nudity, or anything sexual to someone who has not clearly welcomed it.
• Pretend to be someone else, use someone else's photos, or lie about your age.
• Ask for money, gifts or financial details, promote a business, or send spam, links to scams or chain messages.
• Share anyone's personal information, or anything from a private chat, without their permission.
• Post anything illegal, or anything that infringes someone else's rights.
• Cheat at the puzzles with bots, scripts or multiple accounts, scrape the site, or try to break or get around its security.

We may remove content, limit features, or suspend or close accounts that break these rules, with or without notice. If the law requires it, we will report illegal activity to the authorities.

6. Your content

Your profile, photos and messages remain yours. By posting them you give us permission to store, display and process them only to run Neucouple: for example, showing your photo to people you are suggested to. This permission ends when you delete the content or your account, apart from copies we must keep (see the Privacy Policy).

You confirm that you have the right to share what you post, and that it does not break these terms or the law.

7. Meeting people safely

We do not run criminal background checks, and we cannot verify everything people say about themselves. You are responsible for your own interactions with other members, online and in person.

• Meet in a busy public place, and tell a friend where you are going.
• Arrange your own travel, and stay in control of how you get home.
• Never send money or share financial details with someone you met on Neucouple, especially someone in another city or country you haven't met.
• Use Report and Block in the app if anyone makes you uncomfortable. In an emergency, call 112.

8. Reports and complaints

You can report a profile or chat from within the app, or email hello@neucouple.com. Our Grievance Officer is Amol Sarin (hello@neucouple.com). We will acknowledge complaints within 24 hours and try to resolve them within 15 days. Reports of nudity, sexual content or impersonation will be acted on within 24 hours where possible.

9. Neucouple's content

The puzzles, games, design, name and logo of Neucouple belong to us. You may use them only to play on Neucouple, and may not copy, sell or reuse them elsewhere. You are welcome to share your result cards.

10. Ending your account

You can stop using Neucouple at any time. To delete your account and data, go to Profile and tap Delete my account, or email hello@neucouple.com from the address you sign in with. We may suspend or close your account if you break these terms, if the law requires it, or if we stop running the service. If we stop running Neucouple, we will try to give reasonable notice.

11. Our responsibility

We work hard to keep Neucouple running well, but it is provided "as is". We cannot promise it will always be available or error-free, or that matches will be accurate.

To the extent the law allows, Neucouple is not responsible for the behaviour of any member, online or offline, or for indirect losses. If we are found responsible for a loss, our total liability is limited to ₹1,000, or the amount you paid us in the past 12 months if that is higher. Nothing in these terms limits responsibility that cannot be limited under Indian law.

You agree to cover our reasonable costs if a claim is brought against us because you broke these terms or the law.

12. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem informally. If that does not work, the courts of New Delhi will have jurisdiction.

13. Changes to these terms

We may update these terms as Neucouple grows. If the changes are important, we will tell you in the app or by email before they take effect. If you keep using Neucouple after that, you accept the new terms.