Your privacy on Neucouple

1. Who we are

Neucouple (www.neucouple.com) is a puzzle-based dating service run by Amol Sarin in India ("Neucouple", "we", "us"). For your personal data we are the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023.

You can reach us about anything in this policy at hello@neucouple.com.

2. What we collect

Account details you give us: your email address, first name, date of birth (to confirm you are 18 or older), gender, who you would like to be shown, a short bio and a profile photo if you add one.

Your area: if you choose an area or let your device share its location, we store a point rounded to about 500 metres, the name of your town or city, and your time zone. We never show your location or exact distance to anyone.

How you play: the puzzles you play, your answers, scores, time taken, hints used, ratings, streaks and the games you pick each week.

Matching and chat: who you like or pass on, your matches, Sync Round results, the messages you send in chat, and any blocks or reports you make.

Technical data: a sign-in cookie that keeps you signed in, and standard server logs (such as IP address, browser type and time of request) kept by our hosting provider for security and troubleshooting.

Your gender and who you want to be shown can reveal sensitive information about you. We use them only to suggest matches.

3. Why we use it

• To create your account and sign you in with a one-time email code.
• To run the daily puzzles, scores, ratings and leaderboards.
• To suggest matches on Friday Match Night, based on how you solve puzzles, your preferences and how near you are.
• To let you chat with your matches.
• To keep Neucouple safe: confirming members are 18 or older, investigating reports, and stopping fake accounts, spam and abuse.
• To send emails you need, such as sign-in codes. We do not send marketing emails without asking you first.
• To fix problems and improve the games.

We rely on the consent you give when you sign up and create your profile, and on uses permitted by law, such as keeping the service secure and meeting legal obligations. You can withdraw your consent at any time by deleting your account from your Profile page. Withdrawing does not affect what we did before.

4. What other people can see

• Leaderboards and share cards: your first name, city and scores.
• People you are suggested to on Match Night: your first name, age, photo, bio, city or area name, and how your puzzle skills compare.
• Your matches: the above, plus the messages you send them.

Nobody sees your email address, date of birth, exact location or distance, and we never show your last name. We do not sell your personal data, and we do not use it for advertising.

5. Who helps us run Neucouple

We use a small number of trusted service providers who process data only on our instructions:

• Supabase: database, sign-in and photo storage. Your data is stored in Mumbai, India.
• Vercel: hosts the website. Pages are served from servers in Mumbai and around the world.
• Brevo: sends our emails, such as sign-in codes.
• Cloudflare: domain and email forwarding for hello@neucouple.com.
• OpenStreetMap services (Nominatim and Photon): turn a location into a town name when you set your area. Only coordinates are sent, never your name or email.

Some of these providers may process data outside India, in countries that India has not restricted. We may also share data if the law requires it, or to protect someone's safety.

6. How long we keep it

We keep your data while your account is open. When you delete your account from your Profile page, we immediately delete your profile, photo, puzzle history, ratings, likes, matches and messages, including your messages in your matches' chats. Our providers may take up to 30 days to clear copies from their logs and backups.

We may keep a limited record of reports and blocks against an account for up to one year, to stop people who were removed for abuse from coming back. We also keep anything the law requires us to keep.

7. Your rights

You can:

• See and correct your data: most of it is on your Profile page, where you can edit it at any time.
• Get a summary of the personal data we hold about you and who we have shared it with.
• Delete your account and data: go to Profile, then Delete my account. Your account is removed straight away. If you can't sign in, email hello@neucouple.com from the address you used and we will delete it within 30 days.
• Withdraw consent and nominate someone to exercise your rights if you die or become unable to.
• Complain to us (section 10), and if you are not satisfied, to the Data Protection Board of India.

8. Keeping your data safe

Data is encrypted in transit (HTTPS) and at rest with our providers. Database access is locked down so each member can read only what they are allowed to see. We use password-free sign-in, so there is no password to leak. No system is perfectly secure, but if a breach affects you we will tell you and the authorities as the law requires.

9. Age limit

Neucouple is only for people aged 18 or older. We do not knowingly collect data from anyone younger. If we learn that a member is under 18, we will delete their account. If you think someone under 18 is using Neucouple, please report them in the app or email hello@neucouple.com.

10. Grievance Officer

Grievance Officer: Amol Sarin, email hello@neucouple.com. We will acknowledge complaints within 24 hours and try to resolve them within 15 days.

11. Cookies

We use only the cookies needed to keep you signed in, plus a small note in your browser that remembers if you closed the "install app" card. We do not use advertising or tracking cookies.

12. Changes to this policy

If we make important changes, we will update the date at the top and let you know in the app or by email before they take effect.